Dr. Nature Wellness Private Limited - Shipping and Delivery Policy
Address :
46 (Basement), Katewa Nagar, Gurjar ki Thadi, New Sanganer Road, Jaipur, Rajasthan - 302019
*Overview:*
This Shipping and Delivery Policy outlines the terms and conditions for Dr. Nature Wellness Private Limited ("Dr. Nature"). By accepting the Terms and Conditions of this policy, users agree to adhere to its terms without modification.
*Objective:*
Dr. Nature is dedicated to providing timely delivery of quality products. From order placement to product delivery, our goal is to efficiently serve consumers within specified timelines.
*Scope:*
This policy applies to all orders made on Dr. Nature's website, www.drnaturewellness.com. Product availability and deliverability are subject to the ordered item and the delivery location's PIN code.
*Applicable Laws:*
This policy adheres to the Consumer Protection (Direct Selling) Rules, 2021, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.
*Billing Address and Shipping Address:*
- Billing Address: Where a consumer receives bills from the company.
- Shipping Address: Where the consumer wants to receive the shipment.
*Scope of Delivery:*
We deliver nationwide. To ensure timely delivery, consumers are urged to provide accurate details in the specified format during order placement.
*Delivery Location:*
Delivery times are estimated based on the PIN code. Delivery commences from the shipping date, and orders are processed within three working days.
*Transit Time:*
Orders are processed for invoicing and dispatched within 3 working days from the consumer's order date.
*Delayed Supply:*
1. Company commits to on-time delivery.
2. In case of delay, consumers can request order cancellation, and any deposit will be refunded as per our cancellation policy.
3. If delivery is not feasible, consumers can return the product according to our return policy.
*Delivery Charges:*
- Orders above INR 2500: Free shipping across India
- Orders below INR 2500: Applicable delivery charges
*Transit Risk:*
The company assumes liability for any risk during product transit.
*Shipment and Tracking:*
Consumers receive email/SMS alerts on shipment details, tracking numbers, and expected delivery dates.
*Change Request for Shipping Address:*
Address alteration requests can be accommodated within 24 hours of order placement or before product dispatch.
*Incorrect or Incomplete Address:*
Dr. Nature dispatches incomplete address orders after informing consumers to complete the address details.
*Lost in Transit:*
If a shipment is lost, Dr. Nature waits for 15 days before re-shipping. Consumers can cancel the order if needed.
*Mode of Delivery:*
Delivery can be through courier/logistics or direct seller. Completion is acknowledged through receipt or the Dr. Nature App.
*Packaging & Handling:*
Dr. Nature provides free packaging and handling to ensure products are well-protected during transit.
*Transit Risk:*
All orders are fully insured. Dr. Nature re-processes orders in case of loss during transit.
*Unforeseen Circumstances for Delayed Delivery:*
Dr. Nature is committed to timely delivery but may experience delays due to unforeseen circumstances such as weather conditions, political disruptions, acts of God, or other unforeseen events.
*Notification of Changes:*
Any updates to this Shipping and Delivery Policy will be posted on this page. Consumers are encouraged to check for updates regularly.
For additional support, contact: [email protected]